There are multiple ways to query EMS mail:

1. Dial the EMS customer service phone: local telephone area code +11185.

2. Visit www.ems.com.cn for inquiries. When you check the international EMS mail, you can also go to the postal websites of related countries and regions through the query link. (Comparative developed countries are useful for British, French, German, Australian, American, and especially German EMS)

3. EMS email and SMS query service, please enter the SMS query at www.ems.com.cn to learn how to use it.

4. Log in to the EMS website to enter the user's message, and provide the email number and the specific address of the recipient in the message. We help you to query and tell you the query results when replying to the message. (You don't need to answer this step, and you can't ask the result)

5. In the case of a variety of inquiries, please send the EMS mail details (sender deposit coupon) and receipt to the post office where you sent the EMS mail for inquiries.

2. EMS mail number:

There are 13 EMS mail numbers, including the first two English letters, E is the first letter of the postal abbreviation in English, the second letter is the serial number (such as EA, EB, ED, etc.), and the last two English letters CN represent The meaning of China is that the middle nine digits are Arabic numerals. Only when the mail number is complete and correct, can you query the mail information.

3. What should I do if the EMS mail is sent but there is no information online?

When you can not find the mail information on the EMS website, please tell us in the user message. Please provide the EMS mail number and the specific address of the recipient accurately and completely. We will help you to make an inquiry and reply to your inquiry result as soon as possible. (No need to check, only wait or ask for help from the post office staff

Fourth, EMS mail information query time:

The validity period of EMS mail inquiry is: four months from the date of mail delivery.

The delivery information of EMS mail can only be found on the Internet after the relevant links have been processed. Generally speaking, the delivery processing information of the mail can be found within four hours after the mail is sent.